Bringing AI Automation into Daily Operations for an Eco-Packaging Company
We helped a mid-sized eco-packaging manufacturer reduce admin workload and improve communication by identifying key repetitive tasks and implementing AI-powered workflows using tools like ChatGPT and Notion AI.
Overview
2024,
Eco-Packaging
As demand for customized, environmentally responsible packaging solutions grew, the company’s internal teams—particularly in operations and commercial support—faced increasing pressure from repetitive, manual tasks. Email responses, document preparation, and logistics coordination consumed valuable time and diluted focus. AI tools were being tested in isolated cases, but a structured, integrated approach was missing.
Process
We worked closely with the operations and customer-facing teams to design tailored, efficient workflows:
Identified repetitive, time-intensive tasks suitable for automation using AI tools (e.g., routine client communication, document summaries, internal coordination),
Developed structured use cases for AI applications including email drafting, meeting summarization, and logistics documentation,
Created a prompt library and task-specific templates to ensure quality, consistency, and alignment with company tone,
Integrated selected tools (ChatGPT, Notion AI, Excel) into the existing tool environment without disrupting established routines,
Facilitated onboarding and adoption through internal training and documentation tailored to non-technical users.
Outcome
Reduced administrative workload by up to 40% across key support functions,
Increased responsiveness and consistency in client communication,
Shortened turnaround time for recurring documents such as production updates and delivery confirmations,
Established a scalable internal framework for AI adoption owned by the team.
